1. Subscription Plans

Subscription fees (Yellow Jacket, Queen, and Diamond) are billed in advance and are non-refundable for partial billing periods, except as required by applicable law or as described below.

New paid subscribers may request a full refund within 3 days of their first payment on a given plan, provided the plan's premium features (for example, ISO 56001 Assessment module access) have not been substantially used. Request this at billing@innobee.buzz.

If you cancel your subscription, you retain access to paid features through the end of your current billing period; we do not provide prorated refunds for the unused portion of a billing period outside the 3-day window above.

2. À La Carte Features and BeeShop Purchases

One-time purchases (feature unlocks, challenge boosts, AI credit bundles, and similar BeeShop items) are generally final once the feature has been used or delivered — for example, once a Pitch Deck creation unlock has been used to start building a deck, or AI credits have been consumed.

If a one-time purchase has not yet been used, you may request a refund within 3 days of purchase at billing@innobee.buzz.

InnoBee Coins purchased with real money (where offered) are non-refundable once credited to your Innovation Wallet, except where required by law.

3. Prize Funds and Sponsorship Contributions

Prize funds contributed to a challenge are held in escrow, not charged as a fee, and are refunded to the contributing creator/sponsor in full (less non-refundable payment-processing costs) if the challenge is cancelled before completion, per our Terms of Service.

Once a challenge concludes and prize funds are disbursed to winners in accordance with the challenge's stated rules, that disbursement is final and is not refundable to the contributor.

Sponsorship contributions to a Pitch Deck or challenge that have already been disbursed to the recipient are final. A pending, undisbursed contribution may be withdrawn by the sponsor before disbursement by contacting support@innobee.buzz.

4. Legal Exceptions and Billing Errors

Nothing in this Policy limits any refund right you have under applicable consumer protection law in your jurisdiction. If you believe you were charged in error (duplicate charge, incorrect amount, or a charge after valid cancellation), contact billing@innobee.buzz and we will investigate and correct verified billing errors regardless of the windows above.

5. How to Request a Refund

Email billing@innobee.buzz with your account email and the transaction in question. We aim to respond within 3 business days. Approved refunds are returned to your original payment method within 5-10 business days, depending on your bank or card issuer.